Flexibility News

What is the Future of Operations & Control Centers?

The pandemic has tested the productivity, efficiency, and infrastructure systems to support customer-experience continuity across industries and has opened the door for employees and thought leaders to accelerate AI and ML initiatives, update infrastructure to support a distributed workforce and seek ways to bring their teams together.
 

Planning for a Pandemic

Soon after many governing bodies throughout the United States enacted stay-at-home governance to flatten the curve of COVID-19, Crain’s Chicago Business published an article about Crimson Contagion – an emergency exercise developed by the federal government that took place in Chicago.